Emma, your medical practice’s AI phone assistant
Emma answers the phone, understands requests, and automatically handles routine inquiries while preserving the personal connection with your patients
Every patient call deserves an answer
Your front desk is overwhelmed, and patients are met with a busy signal. Emma steps in and answers instantly, providing a professional experience.
Reduce the phone workload of your front desk
Emma handles incoming calls and filters simple requests such as appointment scheduling, prescription renewals, practical information, or messages for your team. This allows your staff to focus on complex cases and on patients present at the practice.
Be more available for your patients
Even when your practice is closed or all lines are busy, Emma answers your patients’ calls. You avoid missed calls, reduce frustration, and reinforce the impression that your practice is always available.
Handle phone requests more efficiently
Every call is structured, understood, and routed to the right action: an appointment, a task, or an information request. All requests are clear, actionable, and centralized—without handwritten notes or loss of information.
Calculate how much time you’ll save with Emma
*Based on current usage data, Emma handles 63% of calls independently and in full. The actual time saved for you and your team depends on your practice’s workload.
How does Emma, OneDoc’s medical assistant, work?
Swiss 
. Secure. Certified.
Data protection is a priority at OneDoc. As a Swiss company, we comply with the Swiss Federal Act on Data Protection and the GDPR. Your data is hosted in Switzerland, and OneDoc is ISO 27001 and DPCO certified, with the Swiss Made Software and Hosted in Switzerland labels.
Frequently asked questions about the OneDoc AI phone assistant
Does Emma replace my front desk staff?
No. Emma is designed to support and relieve your front desk—not to replace it. She primarily handles repetitive calls so your team can focus on in-practice patients and complex situations.
Does Emma really understand patient requests?
Yes. Emma is powered by artificial intelligence that can understand natural language and common medical requests. She can answer your patients’ questions, schedule appointments, and notify your team about patient requests.
If a patient books an appointment with the assistant, does it appear in my calendar?
Yes. Appointments booked by phone through the OneDoc Pro phone assistant are automatically added to your OneDoc calendar and synchronized with your medical software, according to your usual configuration.
What happens with requests such as prescription renewals or messages for the doctor?
Emma makes no medical decisions. When a request requires human intervention, Emma transfers the call whenever possible. Otherwise, she collects the necessary information and automatically creates a clear, structured task in OneDoc Pro for your team.
Which requests can Emma handle autonomously?
Emma can handle appointment booking and requests for practical information such as opening hours, address, and access details. She can also forward patient requests to your team. How Emma handles each type of request is defined in advance with the practice team.
What happens if Emma cannot answer or if the request is complex?
In that case, Emma forwards the request to your front desk, including all collected information. Nothing is lost, and your team always remains in control.
How does the front desk continue working with Emma?
Emma integrates into your existing organization.
You decide:
- which requests are handled automatically
- which are forwarded to the front desk
- when Emma answers calls (opening hours, breaks, after hours, peak load)
With Emma, you experience fewer interruptions and a much more controlled call flow.
Can Emma be used only when the practice is closed or overwhelmed?
Yes. Emma can be activated during specific time slots, for example when your assistant is unavailable or during peak call periods (such as when the practice opens). The setup is fully customizable for each individual practice.
Can I personalize Emma to reflect my practice’s identity?
Yes. You can configure Emma based on your needs. You can customize her introduction message and provide answers to the most frequently asked questions, so she reflects your practice’s identity.
Does the phone assistant work without OneDoc?
No. Emma is fully integrated with OneDoc Pro (calendar, tasks, opening hours). You must be a OneDoc customer to use the phone assistant.
Does Emma hang up if there's no one on the line?
Yes. Emma asks a few questions and, if she doesn’t receive a reply, she informs the caller that she is now hanging up. It usually takes no more than 30 seconds for a call to be ended without a response from the caller.
Can Emma book appointments for other people, such as children or elderly relatives?
Yes, just as you can book an appointment for a third person via onedoc.ch, you can also do so via Emma.
Can Emma have different attitudes depending on the professional?
Yes, when Emma asks the patient which specialist they would like to book an appointment with, Emma can apply the relevant appointment booking settings for that specialist.