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[Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [General practitioners](https://info.onedoc.ch/en/blog/doctors/ "Go to the General practitioners Category archives.") \[Case study] Video consultation in general medicine as seen by Dr Jeannot # \[Case study] Video consultation in general medicine as seen by Dr Jeannot Last updated on 21/10/2025 [General practitioners](https://info.onedoc.ch/en/blog/doctors/) ![The video consultation for general practitioners viewed by Dr. Jean Gabriel Jeannot](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201024%20627'%3E%3C/svg%3E) A few years ago, OneDoc launched its [__teleconsultation module__](https://info.onedoc.ch/en/visio/teleconsultation-module/). Originally designed as an emergency solution during the COVID-19 pandemic, it quickly established itself as a __real alternative to in-person consultations__. __Continuity of care, proximity, and simplicity__: Discover how Dr. Jean Gabriel Jeannot, specialist in General Internal Medicine in Neuchâtel, has integrated video into his daily practice. ## Maintaining the doctor–patient connection: a necessity born during the COVID-19 pandemic When the COVID-19 pandemic hit, many practices were forced to close their doors. Doctors could only see their patients on very rare occasions. Dr. Jeannot, who was already used to communicating by phone or email, was looking for a way to __continue providing care without losing the human connection__. > There was a period at the beginning of the pandemic when __doctors could only see their patients__ in the practice in very rare situations. Some of my colleagues didn’t even go to their practice anymore – they had no contact with their patients. __I was lucky enough to continue working almost normally__, but remotely. For him, __remote consultation is not a new idea__: he already recognized its value before the pandemic. __But he lacked a reliable framework__ – secure and easy to implement. > Even before the pandemic, I had started communicating with my patients __by phone and email – whenever an in-person consultation was not necessary__. This need for continuity, efficiency, and proximity naturally led him to __video consultation__. ![🎥](https://s.w.org/images/core/emoji/17.0.2/svg/1f3a5.svg) [With OneDoc Pro, you can support your patients remotely](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) ## An integrated, secure, and easy-to-use video module as an answer to this need At the height of the crisis, OneDoc integrated a __video consultation module directly into the calendar__. For Dr. Jeannot, this solution came at just the right time. > From a practical point of view, it was very simple because OneDoc offered a __video solution integrated into its calendar__ right from the beginning of the pandemic. The __setup is immediate__: no installation, an intuitive interface, and above all, a __solution already compliant with Swiss medical standards__. Within a few days, Dr. Jeannot added the video option to his daily consultations. > During that time, I added video consultation to my practice. At first, I was hesitant since I wasn’t used to talking to my patients by video – but then I realized that __this way of treating really adds value and strengthens proximity with the patient__. Today, he reserves __specific time slots for video consultations in his OneDoc calendar__, giving his patients the choice between in-person or remote appointments: > I have __reserved several time slots per week for video consultations__ in my calendar. For me, the standard consultation remains in-person, but I want my patients to have a choice. OneDoc also supports this transition with online appointment booking, secure data exchange, and a responsive technical support team for practitioners. ![Paramètres des arrière-plans dans OneDoc Visio, avec une sélection d'arrière-plans professionnels pour les téléconsultations](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%20178'%3E%3C/svg%3E "arriere-plan-professionnel-OneDoc-Visio-teleconsultation") #### Discover the OneDoc Visio features | | | |------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------| | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Online booking](https://info.onedoc.ch/en/hub/online-booking/) | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) | | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Teleconsultation](https://info.onedoc.ch/en/visio/teleconsultation-module/) | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Professional backgrounds](https://info.onedoc.ch/en/visio/background-teleconsultation/) | [Book a demo](https://info.onedoc.ch) ## Between continuity of care and new proximity with patients: convincing results for Dr. Jeannot With OneDoc, Dr. Jeannot was able to __ensure continuous follow-up while opening new perspectives__ for his practice. Video consultation has not proven to be a temporary solution but rather a __complementary approach__: > Even though nothing will ever replace physical contact between caregiver and patient, __there are many situations where a physical examination is not necessary__. People often view teleconsultation as ‘second-class medicine’, but I think that’s wrong. For his patients, flexibility has also become essential: > My patients who book video appointments mostly do so for __practical reasons – because coming to the practice takes too much time or is complicated__. I’m thinking, for example, of a single mother of three young children whom I recently saw via video – coming to the practice would have been a real challenge for her. Video consultation therefore makes it possible to __maintain a human connection while adapting care to everyday life__. Dr. Jeannot also uses it for the __follow-up of chronic conditions__, alternating with in-practice visits. > The OneDoc video consultation is particularly useful for the follow-up of my patients with chronic diseases, alternating with in-person consultations. In summary, for Dr. Jeannot, __video consultation is a model for the future__. Initially a response to a crisis situation, this practice has become established and aims to expand further, offering __greater flexibility and easier access to healthcare__ for both patients and professionals. ![👉](https://s.w.org/images/core/emoji/17.0.2/svg/1f449.svg) [Offer teleconsultation to your patients – easily and seamlessly. Request a OneDoc Pro demo today!](#) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fdoctors%2Fcase-study-teleconsultation-general-medicine%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fdoctors%2Fcase-study-teleconsultation-general-medicine%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fdoctors%2Fcase-study-teleconsultation-general-medicine%2F "Share on LinkedIn") ### On the same topic [![Interview Dr. Bao Khanh Tran, Y-Vision & Liris](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/ophtalmologists/case-study-dr-khanh-tran-ophtalmologist/ "[Case study] 1’000 new patients in one year for the ophtalmologist center Y-Vision") - [Ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) ##### [\[Case study\] 1’000 new patients in one year for the ophtalmologist center Y-Vision](https://info.onedoc.ch/en/blog/ophtalmologists/case-study-dr-khanh-tran-ophtalmologist/ "[Case study] 1’000 new patients in one year for the ophtalmologist center Y-Vision") [Read the article](https://info.onedoc.ch/en/blog/ophtalmologists/case-study-dr-khanh-tran-ophtalmologist/) [![how to open your own medical practice, Tips by Dr. Gut](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/independent-practice/case-study-practice-takeover/ "[Case study] Successful takeover of an ENT practice by Dr. Med. L. Gut with OneDoc Pro") - [Independent practice](https://info.onedoc.ch/en/blog/independent-practice/) ##### [\[Case study\] Successful takeover of an ENT practice by Dr. Med. L. Gut with OneDoc Pro](https://info.onedoc.ch/en/blog/independent-practice/case-study-practice-takeover/ "[Case study] Successful takeover of an ENT practice by Dr. Med. L. Gut with OneDoc Pro") [Read the article](https://info.onedoc.ch/en/blog/independent-practice/case-study-practice-takeover/) [![How OneDoc helps with the administration of your gyn practice](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/gynecologists/case-study-appointment-automation-gynaecology/ "[Case study] Automated appointment management for Gyn Praxis Stockerstrasse thanks to OneDoc Pro") - [Gynecologists](https://info.onedoc.ch/en/blog/gynecologists/) ##### [\[Case study\] Automated appointment management for Gyn Praxis Stockerstrasse thanks to OneDoc Pro](https://info.onedoc.ch/en/blog/gynecologists/case-study-appointment-automation-gynaecology/ "[Case study] Automated appointment management for Gyn Praxis Stockerstrasse thanks to OneDoc Pro") [Read the article](https://info.onedoc.ch/en/blog/gynecologists/case-study-appointment-automation-gynaecology/) [![Why video consultation is beneficial for pediatricians](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/pediatricians/case-study-teleconsultation-pediatrics/ "[Case study] How teleconsultations improve comfort for children in pediatrics") - [Pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) ##### [\[Case study\] How teleconsultations improve comfort for children in pediatrics](https://info.onedoc.ch/en/blog/pediatricians/case-study-teleconsultation-pediatrics/ "[Case study] How teleconsultations improve comfort for children in pediatrics") [Read the article](https://info.onedoc.ch/en/blog/pediatricians/case-study-teleconsultation-pediatrics/) [![Gain visibility and develop your physio practice with OneDoc](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/physiotherapists/case-study-gain-new-patients-physiotherapy/ "[Case study] How Physio 7 gained more than half their patients online") - [Physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) ##### [\[Case study\] How Physio 7 gained more than half their patients online](https://info.onedoc.ch/en/blog/physiotherapists/case-study-gain-new-patients-physiotherapy/ "[Case study] How Physio 7 gained more than half their patients online") [Read the article](https://info.onedoc.ch/en/blog/physiotherapists/case-study-gain-new-patients-physiotherapy/) ##### About OneDoc - 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[OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication ordering](https://info.onedoc.ch/en/inbox/medication-ordering/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation Module](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) ##### Use case - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Retain your patients with a smooth and convenient digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Increase the visibility of your practice](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients within your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patients to specialists in your network](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals from trusted colleagues](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Limit the number of no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce the number of incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by type of medical facility - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [Blog](https://info.onedoc.ch/en/blog/) - [Media](https://info.onedoc.ch/en/media/) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) ##### Our latest articles - [Can AI ease the workload of medical practitioners and front-desk teams? And how?](https://info.onedoc.ch/en/blog/all-specialties/ai-medical-practitioners/) - [3 methods to effectively prioritize tasks in your medical practice](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) - [Teledentistry in Switzerland: in which cases is it truly useful for your practice?](https://info.onedoc.ch/en/blog/dentists/teledentistry-switzerland/) - [No-shows in pediatrics: strategies and measures applicable to pediatric practices in Switzerland](https://info.onedoc.ch/en/blog/pediatricians/no-shows-pediatrics-strategies/) - [Fake news in paediatrics – Prevention between self-diagnosis and medical advice](https://info.onedoc.ch/en/blog/pediatricians/fake-news-in-paediatrics/) - [Shortage of paediatricians in Switzerland: strategies for paediatricians facing growing patient demand](https://info.onedoc.ch/en/blog/pediatricians/shortage-paediatricians-switzerland/) - [How to design a waiting room in a medical practice?](https://info.onedoc.ch/en/blog/all-specialties/waiting-room-medical-practice/) - [How to manage emergencies in your dermatology practice and keep your schedule under control](https://info.onedoc.ch/en/blog/dermatologists/manage-dermatology-emergencies/) © 2026 OneDoc SA - Made with ![❤️](https://s.w.org/images/core/emoji/17.0.2/svg/2764.svg) in Switzerland Close