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[Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") \[Study march 2025] Digital tools in healthcare used by patients # \[Study march 2025] Digital tools in healthcare used by patients Last updated on 17/11/2025 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/)  Swiss patients are increasingly adopting digital health services: online appointment booking, searching for professionals on Google, managing medical documents. __A study conducted in March 2025 by OneDoc and the polling institute MISTrends__ sheds light on these new habits. Discover the results and what they mean for you as healthcare professionals.  [Learn more about appointment booking with OneDoc Pro](https://info.onedoc.ch/en/hub/online-booking/) ## Swiss patients are increasingly connected to their health According to our survey of 1’124 patients across Switzerland’s 3 language regions, the results are clear: __the majority already use digital tools__ along their care journey. More concretely: - __Online visibility__: over 60% say they search for their doctor via Google or specialized platforms - __Appointment booking__: nearly 37% prefer to book online rather than by phone - __Trust:__ 55% believe digitalization improves their care experience (faster access, smoother follow-up) These figures reflect an undeniable reality: __Swiss patients expect the same digital simplicity from their doctors as they do from their bank or insurer__. ## Why are digital tools necessary in medicine? The growing enthusiasm for digital tools is not just a fad. It also responds to __very real difficulties__ encountered along the care pathway. According to the survey, about __one in ten Swiss patients faced significant difficulties in their care journey over the past 12 months__. The main obstacles include: - __Difficulty accessing care__: inability to obtain an appointment within a satisfactory timeframe. - __Inefficient communication__ with the primary care physician. - __Insufficient medical follow-up.__ - __Lack of availability of doctors__ accepting new patients. These issues appear to be __symptomatic of today’s healthcare system in Switzerland__, with a shortage of professionals in certain sectors. To address this, __digital solutions help streamline and simplify access to care__. ## Booking medical appointments online: an essential tool in Switzerland! According to our study, __online appointment booking is now essential__ for a growing share of Swiss patients. ### Google: patients’ first reflex to find a doctor When looking for a doctor, Swiss patients first turn to __Google__. __More than 60% of respondents say they use the search engine as their main entry point__, and nearly 40% also consult __Google Maps__.  Hence the importance for healthcare practices of having a [__complete and up-to-date Google Business Profile__](https://info.onedoc.ch/en/blog/all-specialties/how-to-create-google-business-profile-for-healthcare-professionals/), an essential tool to be visible and reassure patients. ### OneDoc, the reference platform in healthcare Behind Google, __OneDoc stands out as a key player for medical appointment booking__. One in two people in Switzerland already knows the platform, and this figure reaches __75% in French-speaking Switzerland__. Nearly __20% of patients nationwide__ and __44% in French-speaking Switzerland__ say they search for a specialist directly on OneDoc. By comparison, other platforms such as __Comparis, Local__ or certain cantonal solutions are used far less (under 10%). These findings confirm that OneDoc is now __the digital reference for searching and booking medical appointments in Switzerland__.  #### OneDoc tools that will improve access to care | | | |--------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------| |  [Profile on OneDoc](https://info.onedoc.ch/en/hub/onedoc-profile/) |  [Online booking](https://info.onedoc.ch/en/hub/online-booking/) | |  [SMS reminders](https://info.onedoc.ch/en/hub/sms-reminders/) |  [Teleconsultation](https://info.onedoc.ch/en/visio/teleconsultation-module/) | [Get a demo](https://info.onedoc.ch) ## What other benefits of digital tools are perceived in healthcare? Beyond appointment booking, Swiss patients see other important benefits in the digitalization of their care journey. __Here are the 5 benefits that emerged from our study:__ 1. __Online appointment booking (55%)__ 2. __Online prescription renewal (47%)__ 3. __Online administrative pre-admission (27%)__ 4. __Online emergency triage questionnaire (25%)__ 5. __Digital referral form (23%)__ Note that __teleconsultation is favored by 15%__ of respondents. ## What motivates patients to use digital solutions in healthcare? Various advantages motivate people in Switzerland to want more digital in healthcare: - For __57% of respondents__, the primary motivation is __reducing healthcare costs__. - __51%__ see an improvement in their care. - Finally, __45%__ value above all __better access to care__ and the ability to __centralize their medical data effectively__. ## The electronic patient record (DEP): little known and underused The __electronic patient record (DEP)__ clearly illustrates the gap between expectations and reality. Designed to centralize medical data and facilitate communication between doctors and patients, it is still not widely adopted. Only __16% of Swiss people__ surveyed say they have one, and __40% are unaware it exists__. For context, in August 2024, the FOPH indicated that barely __1% of the population had an active DEP__. There are many barriers: - __Lack of encouragement__ from doctors (30%), - Concerns related to __data security__ (10%), - Perception of __limited usefulness__ (10%). Despite this, the DEP remains a key tool to __improve medical follow-up__ and strengthen care coordination in the future. ## What concrete benefits do Swiss patients expect from digital? In summary, Swiss patients want the __digitalization__ of healthcare to provide: - __Easier access to care__, thanks to appointments that are quick and simple to book online. - __Centralization of medical data__, enabling continuous follow-up and better coordination among professionals. - __A smoother, more modern care experience__, personalized to their needs. These expectations represent a major opportunity for healthcare professionals who want to strengthen patient relationships and optimize their organization. ## How to effectively integrate digital tools into your medical practice? To meet your patients’ growing needs, several simple actions can be implemented: - Offer [__online appointment booking__](https://info.onedoc.ch/en/hub/online-booking/) in addition to phone booking. - Create and maintain a __Google Business Profile__, activating the [__“Book online” button__](https://info.onedoc.ch/en/hub/book-online-google-button/). - __Communicate actively__ about the digital services available in your practice to encourage adoption. - Use digital tools to __improve patient follow-up__ and personalize care. - Encourage [__teleconsultation__](https://info.onedoc.ch/en/visio/teleconsultation-module/) for simple follow-ups to reduce waiting times and improve access to care.  [Download the full study results (DE)](https://info.onedoc.ch/wp-content/uploads/2025/06/Medienmitteilung-OneDoc-Umfrage-Die-Schweizer-Bevolkerung-steht-digitalen-Gesundheitsplattformen-positiv-gegenuber.pdf) ## Study methodology This survey was conducted online by __OneDoc, Farner and MIS Trend in March 2025__, among a representative sample of __1’124 Swiss residents aged 18 and over__ (396 in French-speaking Switzerland, 434 in German-speaking Switzerland, and 294 in Ticino). __The maximum margin of error is ±2.9% at the national level__. The data were weighted to ensure regional and linguistic representativeness. ## Additional sources [dossierpatient.ch – The DEP at a glance](https://www.patientrecord.ch/individuals/epr-in-short) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fstudy-digital-tools-healthcare%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fstudy-digital-tools-healthcare%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fstudy-digital-tools-healthcare%2F "Share on LinkedIn") ### On the same topic [](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/ "Automating tasks in a medical practice: how can you really save time for your patients?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Automating tasks in a medical practice: how can you really save time for your patients?](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/ "Automating tasks in a medical practice: how can you really save time for your patients?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) [](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/ "How do smartwatches revolutionise patient healthcare?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [How do smartwatches revolutionise patient healthcare?](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/ "How do smartwatches revolutionise patient healthcare?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/) [](https://info.onedoc.ch/en/blog/pharmacy/digital-pharmacies-today/ "What does today’s digital pharmacy look like? – An analysis by OneDoc") - [Pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) ##### [What does today’s digital pharmacy look like? – An analysis by OneDoc](https://info.onedoc.ch/en/blog/pharmacy/digital-pharmacies-today/ "What does today’s digital pharmacy look like? – An analysis by OneDoc") [Read the article](https://info.onedoc.ch/en/blog/pharmacy/digital-pharmacies-today/) [](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/ "5 steps to successfully digitalize your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [5 steps to successfully digitalize your medical practice](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/ "5 steps to successfully digitalize your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/) [](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/ "Automating tasks in a medical practice: how can you really save time for your patients?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Automating tasks in a medical practice: how can you really save time for your patients?](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/ "Automating tasks in a medical practice: how can you really save time for your patients?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) [](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/ "How do smartwatches revolutionise patient healthcare?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [How do smartwatches revolutionise patient healthcare?](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/ "How do smartwatches revolutionise patient healthcare?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/) [](https://info.onedoc.ch/en/blog/pharmacy/digital-pharmacies-today/ "What does today’s digital pharmacy look like? – An analysis by OneDoc") - [Pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) ##### [What does today’s digital pharmacy look like? – An analysis by OneDoc](https://info.onedoc.ch/en/blog/pharmacy/digital-pharmacies-today/ "What does today’s digital pharmacy look like? – An analysis by OneDoc") [Read the article](https://info.onedoc.ch/en/blog/pharmacy/digital-pharmacies-today/) [](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/ "5 steps to successfully digitalize your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [5 steps to successfully digitalize your medical practice](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/ "5 steps to successfully digitalize your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/digitalizing-medical-practices/) [](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/ "Automating tasks in a medical practice: how can you really save time for your patients?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Automating tasks in a medical practice: how can you really save time for your patients?](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/ "Automating tasks in a medical practice: how can you really save time for your patients?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/automating-tasks-in-a-medical-practice-how-can-you-really-save-time-for-your-patients/) [](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/ "How do smartwatches revolutionise patient healthcare?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [How do smartwatches revolutionise patient healthcare?](https://info.onedoc.ch/en/blog/all-specialties/smartwatches-monitor-patients-health/ "How do smartwatches revolutionise patient healthcare?") 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