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[Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload # Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload Last updated on 18/05/2026 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ![3 tips to bridge the lack of medical professionals in your practice](https://info.onedoc.ch/wp-content/uploads/2025/06/penurie-secretaires-centre-medicaux-conseils.jpg) The shortage of medical assistants is making day-to-day work increasingly difficult for Swiss practices. And when staffing gets tight, administrative work is often the first area to absorb the pressure. In this context, recruitment remains essential, but it is not the only lever. __Here are 3 methods you can apply to reduce workload effectively__. ### ![👉](https://s.w.org/images/core/emoji/17.0.2/svg/1f449.svg) [Discover OneDoc for medical practices](https://info.onedoc.ch/en/specialty/medical-center/) ## A shortage that puts pressure on administration Even when staffing is short, the practice still has to keep running. __Administrative tasks then become harder to manage with the same consistency__, even as patient requests, calls, and follow-ups continue to come in. In Zurich, the INFRAS study estimates this pressure at around __12 missing medical assistants per 100 physicians__, or nearly __440 full-time positions__. This situation is all the more sensitive because __expectations placed on medical assistants have increased__. Their tasks have become more diverse, while practices are still struggling to recruit at the pace they need. ## Why is it so difficult to recruit medical assistants? In Switzerland, the shortage of medical assistants can be explained by several factors, including rising demand and staffing levels that are no longer sufficient to meet it. ### An administrative workload that keeps growing The administrative burden in the healthcare system is described as growing by the FOPH. Today, the role of medical assistants covers much more than reception: it also includes __organizing practice administration, managing patient data, and monitoring several internal processes__, which naturally increases the workload carried by teams. In addition, the FMH points out that patient documentation tasks now take up 20% of hospital physicians’ time (that is 119 minutes per day!). ![Phone screen showing Emma, the OneDoc phone assistant making appointments in the OneDoc Pro calendar](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%20178'%3E%3C/svg%3E "Emma-Phone-assistant-appointment-booking") #### Our tools to reduce your administrative workload | | | |-----------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------| | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) | | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [SMS reminders](https://info.onedoc.ch/en/hub/sms-reminders/) | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Emma, your phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) | [Book a demo](# "OneDoc Beratung") ### A growing need for staff As the Swiss population ages, practices’ needs are increasing, while the talent pool remains insufficient. __The number of people in training is increasing, but not enough to cover the needs of practices.__ According to the INFRAS study, __only around half of practices offer apprenticeships__, which limits renewal in the profession. Another factor adds to this: __many graduates leave the profession immediately after their apprenticeship__, further worsening the shortage. ### Market competition Added to this is __stronger competition between employers__. Salary recommendations exist, but they are published __at the cantonal level__ and are not uniform, which makes it harder for practices to remain competitive against other healthcare organizations. ## 3 methods you can implement right now When recruitment takes time, the challenge is not just waiting for the right candidate. It is also making sure the remaining team does not burn out on poorly distributed or unnecessarily time-consuming tasks. These three methods can already make a real difference in your practice’s day-to-day work. ### 1. Clarify what really needs to be done by a medical assistant When the team is under pressure, __the boundaries between tasks tend to become less clear__. Very different activities end up being handled by the same people simply because things have to keep moving. But not every task requires the same level of expertise. Some tasks are better suited to a trained medical assistant. Others mainly involve reception, organization, or administrative follow-up. As long as this distinction is not clearly defined, you risk using qualified staff for tasks that could be better distributed. __To help you, you can set up a [table that lists requests and the people assigned to them](https://info.onedoc.ch/en/inbox/).__ ### 2. Prioritize administrative tasks to avoid dispersion When the team is reduced, handling everything at the same level becomes counterproductive. Some tasks need to be handled immediately, while others can be grouped, postponed, or processed at dedicated times during the day. The goal is therefore to __define clear priorities__. Urgent requests, information that has a direct impact on care, or situations requiring a quick response must be distinguished from more routine administrative tasks. This prioritization helps __reduce constant interruptions__ and prevents the team from spending the entire day reacting to urgent issues. In practice, this can be done with simple rules: handling certain types of requests at specific times, or using prioritization methods such as the __Eisenhower matrix.__ ### ![👉](https://s.w.org/images/core/emoji/17.0.2/svg/1f449.svg) [To learn more about methods that help you prioritize tasks in a medical practice, read our article](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) ### 3. Simplify administrative processes before adding resources When staff are missing, the first question is not always who to recruit next. __It is often just as useful to ask what could be done more simply__. In many practices, a significant amount of administrative time is lost in avoidable back-and-forth: calls to schedule appointments, manual follow-ups, duplicate data entry, incomplete forms, scattered messages, or information that is difficult to find. #### Tools that reduce your assistants’ workload Here are some digital tools you can easily implement to sustainably reduce the administrative workload in your medical practice. - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) reduces call volume - [Automatic reminders](https://info.onedoc.ch/en/hub/sms-reminders/) help reduce missed appointments - __Digital notes and forms__ prevent some manual re-entry - __Automatic transcription tools__ for consultation notes - An [automated phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) can help you answer calls when the front desk is overloaded - A well-integrated [practice management software](https://info.onedoc.ch/en/connectors/) reduces friction between the different steps of the patient journey __Digitalization does not replace a medical assistant.__ However, it can remove part of the administrative burden weighing on their work. ## What you can apply in the longer term Day-to-day adjustments are a good first step and relatively easy to implement. However, to avoid being impacted by the shortage in the medium to long term, INFRAS also highlights several structural approaches, including __strengthening training__ and __measures to better stabilize the profession__. ## Preserve time where it really matters The shortage of medical assistants will not be solved overnight. However, you can already act on one very concrete point: __time lost to administration__. Clarifying roles, distributing tasks better, and simplifying what can be simplified often helps relieve the team faster than you might expect. In a tight recruitment market, reducing administrative workload is not a minor organizational detail. It is a concrete way to __give your teams more breathing room__, without having to recruit. ### ![👉](https://s.w.org/images/core/emoji/17.0.2/svg/1f449.svg) [Speak with your team and discover how to lighten your administrative workload with OneDoc](#) ## Sources - [Ärztegesellschaft des Kantons Zürich. (2026, February 11). *Dem MPA-Mangel entgegenwirken*.](https://aerzte-zh.ch/news-events/news/2026-02-11/dem-mpa-mangel-entgegenwirken) - [INFRAS. (2026, March 12). *Fehlende Praxisassistent:innen: Status quo und Lösungsansätze für den Kanton Zürich*.](https://www.infras.ch/de/projekte/fachkraftemangel-mpa-praxisassistentinnen-status-quo-losungsansatze-kanton-zurich-analyse/) - [Office fédéral de la santé publique (OFSP). *Charge administrative dans le système de santé*.](https://www.bag.admin.ch/fr/charge-administrative-dans-le-systeme-de-sante) - [Schaller, P., Gaspoz, J.-M., & Chopard, P. (2020). *Médecins hospitaliers : croissance continue de la charge administrative*. *Revue Médicale Suisse*.](https://www.revmed.ch/revue-medicale-suisse/2020/revue-medicale-suisse-676-77/medecins-hospitaliers-croissance-continue-de-la-charge-administrative) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fshortage-medical-assistants%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fshortage-medical-assistants%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fshortage-medical-assistants%2F "Share on LinkedIn") ### On the same topic [![Optimise the organisation of your medical practice with step-by-step appointments for GPs and medical assistants](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") - [General practitioners](https://info.onedoc.ch/en/blog/doctors/) ##### [\[Use case\] Effective coordination between doctors and medical assistants with OneDoc Pro](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/ "[Use case] Effective coordination between doctors and medical assistants with OneDoc Pro") [Read the article](https://info.onedoc.ch/en/blog/doctors/coordination-doctor-assistant/) [![Find out how to successfully relocate your practice while maintaining your profitability and your patient base.](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/ "Ensure a smooth transition when relocating your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Ensure a smooth transition when relocating your medical practice](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/ "Ensure a smooth transition when relocating your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/relocate-medical-practice-smooth-transition/) [![Benefit from close support of OneDoc](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/ "We’re here for you: Get comprehensive support with OneDoc!") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [We’re here for you: Get comprehensive support with OneDoc!](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/ "We’re here for you: Get comprehensive support with OneDoc!") 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[Read the article](https://info.onedoc.ch/en/blog/all-specialties/onedoc-comprehensive-support/) [![How to prioritize tasks in your medical pratice](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/ "3 methods to effectively prioritize tasks in your medical practice") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [3 methods to effectively prioritize tasks in your medical practice](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/ "3 methods to effectively prioritize tasks in your medical practice") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) [![Examples of effective messages on your doctor's surgery answering machine](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/all-specialties/answering-messages-medical-practice/ "Crafting effective answering machine messages for medical practices") - 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