[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)Coming soon](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [CovercardNew](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma, your virtual phone assistantComing soon](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc LinkNew](https://info.onedoc.ch/en/link/) - [OneDoc InboxComing soon](https://info.onedoc.ch/en/inbox/) - [Medication orderingComing soon](https://info.onedoc.ch/en/inbox/medication-ordering/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey ScanNew](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-record-adoption-switzerland/) - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/dossier-electronique-patient-peine-a-simposer-suisse/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/elektronische-patientendossier-epd-schweiz-schwere-durchsetzung/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/cartella-informatizzata-paziente-fatica-affermarsi-svizzera/ "Switch to IT (IT)") [Book a demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") Why is the electronic patient record adoption still struggling in Switzerland? # Why is the electronic patient record adoption still struggling in Switzerland? Last updated on 27/08/2025 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/)  As a healthcare professional, you’ve probably heard about the electronic patient record (EPR). However, despite its potential benefits, its adoption among patients in Switzerland remains limited. In this article, discover the critical points about the EPR, why it is struggling to take off, and what solutions can help promote its implementation. ## What is the electronic patient record (EPR)? The EPR is a secure digital file containing personal health information, such as medical reports, test results, and ongoing treatments. It allows medical information to be shared between patients and healthcare professionals. In fact, you may already be among the healthcare providers who are required to offer the electronic patient record! ## How is the EPR being adopted in Switzerland today? Despite its launch in 2017, adoption of the EPR remains low. According to a study conducted by OneDoc, managed by Farner and MIS Trend, only 16% of surveyed Swiss residents currently have an EPR. This figure is nonetheless higher than federal statistics, which showed, in August 2024, that 72,000 people had adopted it — suggesting that the EPR has gained in popularity since then. ### EPR usage in Switzerland When it comes to using the EPR, the numbers are not very high either. Among current holders: - Only 21% access their EPR at every medical appointment - 44% almost never log in - 24% have never logged in at all. Moreover, a significant part of the population simply isn’t aware of the EPR’s existence. According to our study, around 40% of respondents fall into this category, highlighting a lack of awareness and engagement with this digital tool. ## Why do the Swiss (do not) adopt the EPR? ### Main motivations among current holders Among patients who have adopted the EPR, the key motivations include the centralisation of their health information and permanent access to their medical data.  Around 40% of holders opened an EPR after being encouraged by a healthcare professional. The benefits of the EPR aren’t limited to patients. As a healthcare provider, offering the EPR can help you reduce administrative tasks and simplify data exchanges with your colleagues. ### Why are so many Swiss residents still unaware of the EPR? The lack of awareness is a major factor: while about 40% of holders opened an EPR on the advice of a healthcare provider, 30% did not because their doctor did not encourage them to do so. As healthcare professionals, you are the key point of reference for your patients when it comes to the EPR, and you can have a significant impact on its uptake. Moreover, as mentioned, 40% of surveyed patients simply hadn’t heard about it. This lack of knowledge is a major barrier to adoption and limits the EPR’s potential benefits for the healthcare system. ### Major barriers to EPR adoption Several obstacles are slowing the adoption of the EPR: - __Concerns about data security__: just over 10% of respondents expressed worries about the protection of their personal data. However, the EPR [is safe in terms of data security](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-record-epr-safe-data-protection/). - __Lack of encouragement from healthcare professionals__: 30% of patients said their doctor did not recommend using the EPR. - __Perceived limited usefulness__: 10% of patients said they didn’t see the point of using the EPR. ## How can you encourage your patients to adopt the EPR? As we have seen, you play a crucial role in promoting the EPR. If you want to encourage its use, you can: - __Inform your patients__: explain the benefits of the EPR, such as centralising health information and improving care coordination and the patient journey. - __Actively encourage its use__: suggest that your patients open an EPR by guiding them through the process or referring them to official resources like patientrecord.ch. - __Reassure them about data security__: highlight the robust security measures in place to protect personal information. - __Integrate the EPR into your practice__: use the EPR to share relevant documents with your patients, which will help reinforce its perceived value.  Essentially, the usefulness of the EPR strongly depends on its active use by both patients and healthcare professionals. If you believe in the tool, it’s essential that you actively raise awareness among your patients about the benefits of digital health tools and guide them through the adoption process. By doing so, you will contribute to improving access to healthcare, the quality of medical follow-up, and the overall patient experience within Switzerland’s healthcare system. ## Study methodology This survey was conducted online by OneDoc, Farner, and MIS Trend in March 2025, among a representative sample of 1,124 Swiss residents aged 18 and over (396 in French-speaking Switzerland, 434 in German-speaking Switzerland, and 294 in Ticino). The maximum margin of error is ±2.9% at the national level. Data were weighted to ensure regional and linguistic representativeness. Discover all the findings from our study in our [press release (DE)](https://info.onedoc.ch/wp-content/uploads/2025/06/Medienmitteilung-OneDoc-Umfrage-Die-Schweizer-Bevolkerung-steht-digitalen-Gesundheitsplattformen-positiv-gegenuber.pdf)! ### Additional sources - Federal Office of Public Health (FOPH) – EPR figures - patientrecord.ch – All your health information secure in one place. [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Felectronic-patient-record-adoption-switzerland%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Felectronic-patient-record-adoption-switzerland%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Felectronic-patient-record-adoption-switzerland%2F "Share on LinkedIn") ### On the same topic [](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/ "Why you should offer the Electronic Patient Record (EPR) as a healthcare professional") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Why you should offer the Electronic Patient Record (EPR) as a healthcare professional](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/ "Why you should offer the Electronic Patient Record (EPR) as a healthcare professional") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/) [](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-record-epr-safe-data-protection/ "Is the electronic patient record (EPR) really secure when it comes to data protection?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Is the electronic patient record (EPR) really secure when it comes to data protection?](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-record-epr-safe-data-protection/ "Is the electronic patient record (EPR) really secure when it comes to data protection?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-record-epr-safe-data-protection/) [](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-records-mandatory/ "Is it mandatory to offer the electronic patient record (EPR)?") - [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ##### [Is it mandatory to offer the electronic patient record (EPR)?](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-records-mandatory/ "Is it mandatory to offer the electronic patient record (EPR)?") [Read the article](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-records-mandatory/) ##### About OneDoc - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Privacy policy](https://privacy.onedoc.ch/fr) - [Cookie policy](https://info.onedoc.ch/en/cookie-policy/) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/fr/) - [onedoc.ch: online booking platform](https://www.onedoc.ch/fr/) - [myhealth.onedoc.ch: health blog](https://myhealth.onedoc.ch/fr/) ##### Languages - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/dossier-electronique-patient-peine-a-simposer-suisse/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/elektronische-patientendossier-epd-schweiz-schwere-durchsetzung/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/cartella-informatizzata-paziente-fatica-affermarsi-svizzera/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/blog/all-specialties/electronic-patient-record-adoption-switzerland/ "Switch to EN (EN)") ##### Our Softwares - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Widget](https://info.onedoc.ch/en/hub/widget/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Book online button on Google](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [Statistics on your activity](https://info.onedoc.ch/en/invoice/statistics/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [SMS reminder for booked appointment](https://info.onedoc.ch/en/hub/sms-reminders/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio Tarif](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)](https://info.onedoc.ch/en/invoice/psytarif/) - [SDH Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Automatic payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication ordering](https://info.onedoc.ch/en/inbox/medication-ordering/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation Module](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) ##### Use case - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Retain your patients with a smooth and convenient digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Increase the visibility of your practice](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients within your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patients to specialists in your network](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals from trusted colleagues](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Limit the number of no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce the number of incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - 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