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[Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") \[Case study] How UNIGE is improving student access to care through teleconsultation # \[Case study] How UNIGE is improving student access to care through teleconsultation Last updated on 09/02/2026 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/) ![Young woman undergoing a teleconsultation](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201024%20576'%3E%3C/svg%3E) According to the National Student Life Observatory, __15% of students in Geneva gave up seeing a healthcare professional in 2024 due to financial reasons__. A concerning figure that may stem from various factors: financial hardship, lack of a regular doctor, lack of knowledge about the healthcare system, or the stigma surrounding mental health. ## How teleconsultation make medical care more accessible for students Students are often considered a “healthy” population, yet they’re not immune to chronic illness or mental health disorders. Since the pandemic, __mental health has even become one of the main reasons__ for consultations. For many, the cost of a consultation or difficulty securing an appointment is a major barrier. To tackle this issue, the University of Geneva (UNIGE) launched __Télémaque__, a video consultation service offered at the accessible rate of __CHF 30__. Appointments can be booked online via __OneDoc__, which provides both the booking platform and the secure teleconsultation tool used by HUG@Home doctors. ![🎥](https://s.w.org/images/core/emoji/17.0.2/svg/1f3a5.svg) [Discover our teleconsultation module](https://info.onedoc.ch/en/visio/teleconsultation-module/) ## Two tech pillars: teleconsultation and OneDoc online booking ### 1. Online booking: simple, fast and accessible healthcare To book a Télémaque consultation, students go to the [__OneDoc__](https://www.onedoc.ch/fr/specialiste-en-medecine-interne-generale/geneve/pcz9t/hug-home-video-consultation-pour-etudiant-es-de-geneve) platform, which enables [booking in just a few clicks](https://info.onedoc.ch/en/hub/online-booking/), from a computer or smartphone. __Key benefits in a university context:__ - __Appointments booked quickly__ without making a phone call - __Time slots available within three working days__, specifically reserved for this program - __High flexibility__: students choose a time that fits with their classes or activities - __Automatic sync__ with HUG medical calendars - __Automated reminders__ to avoid no-shows - __Smooth experience__, even for students unfamiliar with the healthcare system ### 2. OneDoc teleconsultation: a flexible and powerful tool for doctors and students Consultations last between __15 and 30 minutes__ and are held via [OneDoc’s teleconsultation module](https://info.onedoc.ch/en/visio/teleconsultation-module/), integrated into the care pathway developed by HUG. __Main benefits:__ - __Flexible and fast format__: no need to travel to a clinic, ideal to schedule between classes - __Diagnostic quality__: in primary care, __80% of diagnoses rely on patient history__, according to HUG@Home teams - __Referral to a doctor__ if necessary - __Easy access__ via a link sent directly to the patient At the same time, OneDoc ensures __secure communication__, __confidentiality__, and a __stable connection__ during teleconsultations. ![Profil d'un docteur sur Google Maps avec le bouton "réserver en ligne" dicponible avec OneDoc Pro](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20300%20178'%3E%3C/svg%3E "Google-Maps-bouton-reserver-ligne-OneDoc-Pro") #### Our solutions to simplify patient access to care | | | |----------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------| | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Online appointments](https://info.onedoc.ch/en/hub/online-booking/) | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Teleconsultation](https://info.onedoc.ch/en/visio/teleconsultation-module/) | | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Referral](https://info.onedoc.ch/en/hub/referral/) | ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) [Reminder SMS](https://info.onedoc.ch/en/hub/sms-reminders/) | [Get a demo](https://info.onedoc.ch) ## A system also designed for mental health support A large share of skipped care relates to __mental health__. Students often hesitate to seek help, fear the cost, or don’t know where to turn. Thanks to teleconsultation, Télémaque allows: - Lowering the barrier to first contact - Finding a time that works for everyone - __Offering a more reassuring space__, from the comfort of home - Easy access to __referrals for psychotherapy__, if needed Video consultation is thus an __effective entry point__ toward more comprehensive care. ## A strong signal for the future of digital health in Switzerland The Télémaque project shows that technology, when simple and well-integrated, can transform access to care. This initiative serves as an inspiring model for other universities, public institutions, or healthcare systems looking for solutions to: - Make care more accessible - Reduce pressure on emergency services - Improve prevention - Fight student precarity By streamlining both __booking__ and __remote consultations__, Télémaque helps bring students closer to the care they need—right when they need it. ![👉](https://s.w.org/images/core/emoji/17.0.2/svg/1f449.svg) [Talk to our experts and learn how OneDoc helps make healthcare more accessible](#) ## Sources - [UNIGE – Télémaque](https://www.unige.ch/lejournal/vie-unige/automne-2025/telemaque/) - [24 Heures: Les étudiants genevois pourront profiter de consultations médicales à 30 francs](https://www.24heures.ch/unige-teleconsultations-medicales-a-30-francs-pour-etudiants-988445183814) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fcase-study-unige-access-care-teleconsultation%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fcase-study-unige-access-care-teleconsultation%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fcase-study-unige-access-care-teleconsultation%2F "Share on LinkedIn") ### On the same topic [![what is the future of telemedicine for dentists](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/dentists/teledentistry-switzerland/ "Teledentistry in Switzerland: in which cases is it truly useful for your practice?") - [Dentists](https://info.onedoc.ch/en/blog/dentists/) ##### [Teledentistry in Switzerland: in which cases is it truly useful for your practice?](https://info.onedoc.ch/en/blog/dentists/teledentistry-switzerland/ "Teledentistry in Switzerland: in which cases is it truly useful for your practice?") [Read the article](https://info.onedoc.ch/en/blog/dentists/teledentistry-switzerland/) [![Dermatologist looking at his tablet in his digitalized medical office](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/dermatologists/digitalization-dermatology-switzerland/ "Digitalization in dermatology: where do Swiss practices really stand?") - [Dermatologists](https://info.onedoc.ch/en/blog/dermatologists/) ##### [Digitalization in dermatology: where do Swiss practices really stand?](https://info.onedoc.ch/en/blog/dermatologists/digitalization-dermatology-switzerland/ "Digitalization in dermatology: where do Swiss practices really stand?") [Read the article](https://info.onedoc.ch/en/blog/dermatologists/digitalization-dermatology-switzerland/) [![A smiling patient behind her computer after a teledermatology session.](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/dermatologists/dermatology-teleconsultation/ "Dermatology teleconsultation: why adopt it in 2026 and what are the limits") - [Dermatologists](https://info.onedoc.ch/en/blog/dermatologists/) ##### [Dermatology teleconsultation: why adopt it in 2026 and what are the limits](https://info.onedoc.ch/en/blog/dermatologists/dermatology-teleconsultation/ "Dermatology teleconsultation: why adopt it in 2026 and what are the limits") [Read the article](https://info.onedoc.ch/en/blog/dermatologists/dermatology-teleconsultation/) [![Two ophthalmologists discussing how to reduce waiting times at the ophthalmology clinic](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/ophtalmologists/triage-ophthalmology-clinic/ "Triage in ophthalmology: how top clinics efficiently prioritise patients") - [Ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) ##### [Triage in ophthalmology: how top clinics efficiently prioritise patients](https://info.onedoc.ch/en/blog/ophtalmologists/triage-ophthalmology-clinic/ "Triage in ophthalmology: how top clinics efficiently prioritise patients") [Read the article](https://info.onedoc.ch/en/blog/ophtalmologists/triage-ophthalmology-clinic/) [![An ophthalmologist stands with his back to a clock, symbolizing the need to reduce waiting times at the ophthalmology clinic.](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20400%20250'%3E%3C/svg%3E)](https://info.onedoc.ch/en/blog/ophtalmologists/ophthalmology-clinic-reduce-waiting-times/ "Ophthalmology clinic: 5 strategies to reduce patient wait times without hiring more staff") - [Ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) ##### [Ophthalmology clinic: 5 strategies to reduce patient wait times without hiring more staff](https://info.onedoc.ch/en/blog/ophtalmologists/ophthalmology-clinic-reduce-waiting-times/ "Ophthalmology clinic: 5 strategies to reduce patient wait times without hiring more staff") [Read the article](https://info.onedoc.ch/en/blog/ophtalmologists/ophthalmology-clinic-reduce-waiting-times/) ##### About OneDoc - 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[OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Widget](https://info.onedoc.ch/en/hub/widget/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Book online button on Google](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [Statistics on your activity](https://info.onedoc.ch/en/invoice/statistics/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [SMS reminder for booked appointment](https://info.onedoc.ch/en/hub/sms-reminders/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio Tarif](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)](https://info.onedoc.ch/en/invoice/psytarif/) - [SDH Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Automatic payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication ordering](https://info.onedoc.ch/en/inbox/medication-ordering/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation Module](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) ##### Use case - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Retain your patients with a smooth and convenient digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Increase the visibility of your practice](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients within your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patients to specialists in your network](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals from trusted colleagues](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Limit the number of no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce the number of incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) ##### Our solutions by type of medical facility - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [Blog](https://info.onedoc.ch/en/blog/) - [Media](https://info.onedoc.ch/en/media/) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) ##### Our latest articles - [Can AI ease the workload of medical practitioners and front-desk teams? And how?](https://info.onedoc.ch/en/blog/all-specialties/ai-medical-practitioners/) - [3 methods to effectively prioritize tasks in your medical practice](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) - [Teledentistry in Switzerland: in which cases is it truly useful for your practice?](https://info.onedoc.ch/en/blog/dentists/teledentistry-switzerland/) - [No-shows in pediatrics: strategies and measures applicable to pediatric practices in Switzerland](https://info.onedoc.ch/en/blog/pediatricians/no-shows-pediatrics-strategies/) - [Fake news in paediatrics – Prevention between self-diagnosis and medical advice](https://info.onedoc.ch/en/blog/pediatricians/fake-news-in-paediatrics/) - [Shortage of paediatricians in Switzerland: strategies for paediatricians facing growing patient demand](https://info.onedoc.ch/en/blog/pediatricians/shortage-paediatricians-switzerland/) - [How to design a waiting room in a medical practice?](https://info.onedoc.ch/en/blog/all-specialties/waiting-room-medical-practice/) - [How to manage emergencies in your dermatology practice and keep your schedule under control](https://info.onedoc.ch/en/blog/dermatologists/manage-dermatology-emergencies/) © 2026 OneDoc SA - Made with ![❤️](https://s.w.org/images/core/emoji/17.0.2/svg/2764.svg) in Switzerland Close