[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)Coming soon](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [CovercardNew](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma, your virtual phone assistantComing soon](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc LinkNew](https://info.onedoc.ch/en/link/) - [OneDoc InboxNew](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) - [Your healthcare facility](https://info.onedoc.ch/en/specialty/) - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) - [Connectors](#) - [A-D](#) - [Aeskulap](https://info.onedoc.ch/en/connectors/aeskulap/) - [amétiq siMed](https://info.onedoc.ch/en/connectors/ametiq-simed/) - [Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/blog/all-specialties/ai-medicine-build-trust/) - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/ia-en-medecine-retablit-la-confiance/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/ki-medizin-vertrauen-schaffen/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/ia-in-medicina-ripristinare-la-fiducia/ "Switch to IT (IT)") [Book a demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") AI in medicine: why your patients are wary (and how transparent communication can restore trust) # AI in medicine: why your patients are wary (and how transparent communication can restore trust) 01/06/2026 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/)  Artificial intelligence is gradually becoming part of Swiss medical practices, whether for administration, image analysis or diagnostic support. It may even already be the case in your own practice. However, recent studies show that this adoption is creating growing mistrust among patients, even when AI is used only for purely administrative tasks. This finding does not call into question the relevance of these tools. Rather, it highlights the importance of proactive and structured communication on your part as a healthcare professional. ## Where is AI already being used in Swiss medical practices today? AI is no longer a topic for the distant future. According to the Swiss Medical Association (FMH), AI systems are already being deployed in several areas of everyday medical practice. ### Administration and organisation Today, AI is already easing the administrative workload of medical practices in many areas, for example: - [appointment scheduling](https://info.onedoc.ch/en/emma-phone-assistant/) - [electronic patient records](https://info.onedoc.ch/en/blog/all-specialties/offer-electronic-patient-record-epr-healthcare-professional/) - [billing](https://info.onedoc.ch/en/invoice/) - diagnosis coding This saves time in daily practice and can give doctors more room for dialogue with patients. However, the secure management of sensitive health data in accordance with the revised FADP remains essential. #### Be among the first users of Emma, the virtual assistant for your medical practice. Emma can assist you with: - __Appointment booking__ - __Prescription renewals__ - __Sharing practical information__ [Discover Emma](https://info.onedoc.ch/en/emma-phone-assistant/)  ### Diagnosis and image analysis AI is also used for the analysis of medical images, particularly in: - [radiology](https://info.onedoc.ch/en/specialty/imaging-center/) - [dermatology](https://info.onedoc.ch/en/specialty/dermatologist/) - pathology It can identify suspicious patterns in X-rays, MRI scans, skin images or tissue samples with a high degree of reliability. However, it does not replace medical decision-making: AI provides indications, but responsibility remains human. ### Clinical decision support and precision medicine AI can also support doctors by analysing data and providing indications, for example regarding: - personalised treatment options - drug interactions - rare diseases - clinical studies In the field of precision medicine, AI promises in particular to make treatments more individualised and more effective for each patient. ## Why does AI in medicine create mistrust among patients? According to recent studies, this mistrust is relatively widespread and has several causes. It does not stem from a lack of knowledge, but from understandable concerns that doctors need to know about and take seriously. ### The fear of blind trust in the machine A study published in JAMA Network Open in 2025 surveyed more than 1,200 adults and presented them with fictitious advertisements for medical practices. The result is clear: doctors who stated that they used AI were perceived as less competent, less trustworthy and less empathetic. This was the case even when AI was used exclusively for administrative tasks, such as appointment scheduling. At the same time, a paradox emerges: many patients trust “Dr Google” or use AI tools themselves to better understand diagnoses. But when this same technology appears in the medical practice, trust decreases. This paradox can be explained as follows: when patients search the internet themselves, they remain in control. During a medical consultation, however, they may feel that they are losing this control and are being exposed to a machine without being able to influence its role. ### The black-box problem and lack of transparency Researchers at ETH Zurich have pointed out that existing ethical and legal instruments in medical research must be adapted to the new challenges posed by AI algorithms. The core of the problem is this: AI decisions are often not fully understandable. Even specialists cannot always explain why an algorithm arrived at a particular result. For patients, this means that they do not know which data the AI used, which weightings were applied or whether their situation was correctly represented. This lack of explainability increases uncertainty, especially when sensitive or serious diagnoses are involved. ### Data protection concerns in administration Even when AI is used only for administrative purposes, your patients wonder what happens to their data: server locations, access to records, compliance with legal requirements. The revised Federal Act on Data Protection (FADP) regulates these practices and grants your patients specific rights. However, few of them know whether your practice uses systems hosted in Switzerland or abroad. This information asymmetry is enough to generate mistrust, even in the absence of any wrongdoing. __ Good to know__: All OneDoc solutions are ISO 27001 and OCPD certified and comply with the latest provisions of the Data Protection Act (FADP). [Learn more about our commitment to data protection.](https://info.onedoc.ch/en/our-mission/) ## Which scenarios particularly worry patients when AI is used? Certain situations trigger particularly strong concerns. It is important to name and contextualise them, because some fears are justified and require answers, while others are based on misunderstandings that can be dispelled through good communication. __Scenario 1: AI supports the diagnosis.__ Patients wonder: “Did the doctor really assess the situation themselves, or did they simply adopt what the AI indicated?” __Scenario 2: AI manages my medical record.__ Patients wonder: “Who or what has access to my most sensitive data?” __Scenario 3: Empathy is lost.__ Patients fear that the doctor-patient relationship will become more impersonal. The doctor looks more at the screen than at the person sitting in front of them. ### What should you communicate to your patients when you use AI? Transparency is the main lever for preventing mistrust. The goal is not to explain the technology in detail, but to clarify three fundamental points: - __where__ AI is used in your practice (administration, image analysis, diagnostic support) - __who decides__ (what the tool does and what you remain responsible for yourself) - __how data is protected__ (Swiss servers, FADP compliance, patients’ access rights) The SAMS and the FMH emphasise that the use of AI must remain understandable, controllable and trustworthy. The authors of the JAMA study go even further: a doctor who communicates proactively about AI and names its concrete benefits for patients can not only dispel mistrust, but also strengthen the care relationship. ### When should the topic be addressed? Not only when a patient asks the question. Information integrated from the very first contact, on [your website](https://info.onedoc.ch/en/blog/all-specialties/why-do-i-need-a-website-as-a-healthcare-professional/), in welcome documents or in the waiting room, builds trust even before the consultation. ### Prepare yourself and your team for these questions Your patients have the right to ask you: where exactly is AI used? What was its contribution to the diagnosis? Who has access to my data and on which systems is it processed? Can they object to certain uses? Yes, this is a right enshrined in the revised FADP, not an exceptional demand. These questions can arise at any time during the consultation and not necessarily directly to you. If your team is not prepared to answer them clearly, the intended trust-building effect is reversed. Preparing consistent answers across the practice is therefore just as important as your own communication during the consultation. ## Conclusion: transparency makes AI more human AI replaces neither your expertise, nor your ability to listen, nor the relationship of trust you have built with your patients. When communicated well, it can in fact strengthen this relationship by freeing you from administrative tasks so you can focus on what truly matters. ###  [Talk to our advisors to learn more about OneDoc’s digital solutions](#) ## Sources - JAMA Network Open (2025): a study on the perceptions of doctors who use AI, conducted among more than 1,200 adults. Researcher at Julius-Maximilians University of Würzburg and Charité Berlin. - Swiss Medical Association (FMH): documentation on areas of application for AI in medicine. - Swiss Academy of Medical Sciences (SAMS): recommendations on the use of AI-generated information in medical practice. - Digitalisation Initiative of Zurich Universities (DIZH): assessments regarding the development of AI in diagnosis and therapy. - ETH Zurich: research into the ‘black box’ problem and the adaptation of ethical and legal frameworks to AI algorithms. - itmagazine.ch / medinside.ch: articles on mistrust of AI-assisted medical recommendations. - Revised Federal Data Protection Act (Revised FADP): legal basis for the processing of personal data in medical practices. - [Künstliche Intelligenz im ärztlichen Alltag](https://www.fmh.ch/files/pdf27/20220914_fmh_brosch-ki_d.pdf) - [Immer mehr Befragte misstrauen Medizin-KI](https://www.computerworld.ch/themen/kuenstliche-intelligenz-ki/immer-mehr-befragte-misstrauen-medizin-ki) - [Die Leute glauben Dr. Google. Aber Dr. KI trauen Sie nicht …](https://www.medinside.ch/de/die-leute-glauben-dr-google-%E2%80%93-doch-dr-ki-trauen-sie-nicht-ueber-den-weg-20240726) - [Eine ETH-Forscherin erklärt, was KI den Ärzten bringt](http://www.netzwoche.ch/news/2020-03-04/software-soll-medizinern-helfen-die-richtige-entscheidung-zu-treffen) - [Fortschritt und medizin- ethische Herausforderung](https://www.samw.ch/dam/jcr:5457496f-8bd6-439b-a3be-33dbdab22ae3/saez_artikel_kuenstliche_intelligenz_in_der_medizin_20250903.pdf) - [Zwischen Fortschritt und Vorbehalt: Wie Künstliche Intelligenz die Arzt-Patienten-Beziehung verändert](https://www.aerzteblatt.de/news/zwischen-fortschritt-und-vorbehalt-wie-kunstliche-intelligenz-die-arzt-patienten-beziehung-verandert-0a9dd907-f793-4a93-8348-6cde44a9a780) - [Künstliche IntelligenzStudie zeigt Vertrauensverlust zu Ärzten, die KI nutzen](https://www.mdr.de/wissen/medizin-gesundheit/studie-ki-in-arztpraxen-sorgt-fuer-vertrauensverlust-100.html) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fai-medicine-build-trust%2F "Share on Facebook")[](https://x.com/intent/post?url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fai-medicine-build-trust%2F "Share on X")[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.onedoc.ch%2Fen%2Fblog%2Fall-specialties%2Fai-medicine-build-trust%2F "Share on LinkedIn") ##### About OneDoc - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Privacy policy](https://privacy.onedoc.ch/fr) - [Cookie policy](https://info.onedoc.ch/en/cookie-policy/) [Consent management](javascript:Didomi.preferences.show%28%29) ##### Our websites - [pro.onedoc.ch: app for healthcare professionals](https://pro.onedoc.ch/fr/) - [onedoc.ch: online booking platform](https://www.onedoc.ch/fr/) - [myhealth.onedoc.ch: health blog](https://myhealth.onedoc.ch/fr/) ##### Languages - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/ia-en-medecine-retablit-la-confiance/ "Switch to FR (FR)") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/ki-medizin-vertrauen-schaffen/ "Switch to DE (DE)") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/ia-in-medicina-ripristinare-la-fiducia/ "Switch to IT (IT)") - [EN](https://info.onedoc.ch/en/blog/all-specialties/ai-medicine-build-trust/ "Switch to EN (EN)") ##### Our Softwares - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Widget](https://info.onedoc.ch/en/hub/widget/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Book online button on Google](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [Statistics on your activity](https://info.onedoc.ch/en/invoice/statistics/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [SMS reminder for booked appointment](https://info.onedoc.ch/en/hub/sms-reminders/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio Tarif](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)](https://info.onedoc.ch/en/invoice/psytarif/) - [SDH Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595](https://info.onedoc.ch/en/tarif-595/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Automatic payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication requests](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation Module](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) ##### Use case - [Create and manage your invoices with OneDoc Invoice](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Retain your patients with a smooth and convenient digital experience](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Increase the visibility of your practice](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients within your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patients to specialists in your network](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals from trusted colleagues](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Limit the number of no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce the number of incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [Specialist](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [Psychologist](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - [Dermatologist](https://info.onedoc.ch/en/specialty/dermatologist/) - [Pediatrician](https://info.onedoc.ch/en/specialty/pediatrician/) - [Gynecologists](https://info.onedoc.ch/en/specialty/gynecologists/) - [Aesthetic medicine](https://info.onedoc.ch/en/specialty/aesthetic-medicine/) ##### Our solutions by type of medical facility - [Medical center](https://info.onedoc.ch/en/specialty/medical-center/) - [Hospital](https://info.onedoc.ch/en/specialty/hospital/) - [Pharmacy](https://info.onedoc.ch/en/specialty/pharmacy/) - [Imaging center](https://info.onedoc.ch/en/specialty/imaging-center/) - [Medical laboratory](https://info.onedoc.ch/en/specialty/medical-laboratory/) - [Hearing care professional](https://info.onedoc.ch/en/specialty/hearing-care-professionals/) - [Optician](https://info.onedoc.ch/en/specialty/optician/) ##### Resources - [Blog](https://info.onedoc.ch/en/blog/) - [Media](https://info.onedoc.ch/en/media/) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature Quiz](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) ##### Our latest articles - [AI in medicine: why your patients are wary (and how transparent communication can restore trust)](https://info.onedoc.ch/en/blog/all-specialties/ai-medicine-build-trust/) - [Shortage of medical assistants: 3 ways to ease your medical practice’s administrative workload](https://info.onedoc.ch/en/blog/all-specialties/shortage-medical-assistants/) - [Tarif 595: Are you affected and how does it work?](https://info.onedoc.ch/en/blog/all-specialties/tarif-595-are-you-affected/) - [Tarif 595: A guide to understanding invoice structure](https://info.onedoc.ch/en/blog/all-specialties/tarif-595-invoice-structure/) - [Stress and burnout in medical practices: 7 strategies to make your day-to-day easier](https://info.onedoc.ch/en/blog/all-specialties/burnout-medical-practices/) - [Independent or employed dental hygienist: What are the differences in Switzerland?](https://info.onedoc.ch/en/blog/dental-hygienists/independent-employed-dental-hygienist-differences/) - [Can AI ease the workload of medical practitioners and front-desk teams? And how?](https://info.onedoc.ch/en/blog/all-specialties/ai-medical-practitioners/) - [3 methods to effectively prioritize tasks in your medical practice](https://info.onedoc.ch/en/blog/all-specialties/prioritizing-tasks-medical-practice/) © 2026 OneDoc SA - Made with  in Switzerland Close