[](https://info.onedoc.ch/en/) - [Software](#) - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Online appointment bookingPopular](https://info.onedoc.ch/en/hub/online-booking/) - [Book online button on GooglePopular](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [WidgetPopular](https://info.onedoc.ch/en/hub/widget/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Home consultationNew](https://info.onedoc.ch/en/hub/home-consultation/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [SMS reminder for booked appointmentPopular](https://info.onedoc.ch/en/hub/sms-reminders/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [Follow-up appointment recallNew](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590Popular](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio TarifPopular](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)New](https://info.onedoc.ch/en/invoice/psytarif/) - [Swiss Dental Hygienist (SDH) Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595Coming soon](https://info.onedoc.ch/en/tarif-595/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Statistics](https://info.onedoc.ch/en/invoice/statistics/) - [Emma: AI Phone AssistantNew](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Link](https://info.onedoc.ch/en/link/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication requestsNew](https://info.onedoc.ch/en/inbox/medication-requests/) - [OneDoc Visio](https://info.onedoc.ch/en/visio/) - [Teleconsultation badge](https://info.onedoc.ch/en/visio/teleconsultation-badge/) - [Teleconsultation modulePopular](https://info.onedoc.ch/en/visio/teleconsultation-module/) - [Screen sharing](https://info.onedoc.ch/en/visio/screen-sharing/) - [Professional background for teleconsultation](https://info.onedoc.ch/en/visio/background-teleconsultation/) - [Audio and Video settings](https://info.onedoc.ch/en/visio/audio-video-setting/) - [Solutions](#) - [Your needs](https://info.onedoc.ch/en/needs/) - [Increase your visibility](https://info.onedoc.ch/en/needs/increase-visibility/) - [Get more new patients](https://info.onedoc.ch/en/needs/get-new-patients/) - [Retain your patientsPopular](https://info.onedoc.ch/en/needs/retain-your-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Manage care protocols easily](https://info.onedoc.ch/en/needs/manage-care-protocols/) - [Keep your patients in your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patientsPopular](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Limit the number of no-showsPopular](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Reduce the number of incoming callsPopular](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Organize your home visits more easily](https://info.onedoc.ch/en/needs/organize-home-visits/) - [Create and manage your invoices](https://info.onedoc.ch/en/needs/create-compliant-invoices/) - [Your specialty](https://info.onedoc.ch/en/specialty/) - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - [SpecialistPopular](https://info.onedoc.ch/en/specialty/specialist/) - [Dentist](https://info.onedoc.ch/en/specialty/dentist/) - [Dental hygienist](https://info.onedoc.ch/en/specialty/dental-hygienist/) - [Physiotherapist](https://info.onedoc.ch/en/specialty/physiotherapist/) - [Therapist](https://info.onedoc.ch/en/specialty/therapist/) - [PsychologistPopular](https://info.onedoc.ch/en/specialty/psychologist/) - [Psychotherapists](https://info.onedoc.ch/en/specialty/psychotherapists/) - [Ophthalmologist](https://info.onedoc.ch/en/specialty/ophthalmologist/) - 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[Axenita](https://info.onedoc.ch/en/connectors/axenita-axonlab/) - [Carefolio](https://info.onedoc.ch/en/connectors/carefolio/) - [curaMED](https://info.onedoc.ch/en/connectors/curamed/) - [Delemed](https://info.onedoc.ch/en/connectors/delemed/) - [DentaGest](https://info.onedoc.ch/en/connectors/dentagest/) - [Denteo](https://info.onedoc.ch/en/connectors/denteo/) - [E-G](#) - [E-Medicus](https://info.onedoc.ch/en/connectors/e-medicus/) - [E-PAT](https://info.onedoc.ch/en/connectors/e-pat/) - [ElexisNew](https://info.onedoc.ch/en/connectors/elexis/) - [ePaad](https://info.onedoc.ch/en/connectors/epaad/) - [ePhysio](https://info.onedoc.ch/en/connectors/ephysio/) - [ergodent](https://info.onedoc.ch/en/connectors/ergodent/) - [Eyesoft](https://info.onedoc.ch/en/connectors/eyesoft/) - [Google Calendar](https://info.onedoc.ch/en/connectors/google-calendar/) - [H-M](#) - [Handylife](https://info.onedoc.ch/en/connectors/handy-patients/) - [Hexabit Luna](https://info.onedoc.ch/en/connectors/hexabit-luna/) - [ifaNew](https://info.onedoc.ch/en/connectors/ifa/) - [KISIM](https://info.onedoc.ch/en/connectors/cistec-kisim/) - [Liris](https://info.onedoc.ch/en/connectors/liris/) - [Medes](https://info.onedoc.ch/en/connectors/medes/) - [MediCloud](https://info.onedoc.ch/en/connectors/medicloud/) - [MediOnline](https://info.onedoc.ch/en/connectors/medionline-aerztekasse/) - [Mediway](https://info.onedoc.ch/en/connectors/mediway/) - [N-Q](#) - [NereidaNew](https://info.onedoc.ch/en/connectors/nereida/) - [NEXUS](https://info.onedoc.ch/en/connectors/nexus/) - [Oplus](https://info.onedoc.ch/en/connectors/oplus/) - [Outlook](https://info.onedoc.ch/en/connectors/outlook/) - [PhysioApp](https://info.onedoc.ch/en/connectors/physioapp/) - [Polavis](https://info.onedoc.ch/en/connectors/polavis/) - [Polypoint](https://info.onedoc.ch/en/connectors/polypoint/) - [PraxinovaNew](https://info.onedoc.ch/en/connectors/praxinova/) - [ProPharma](https://info.onedoc.ch/en/connectors/propharma/) - [Pulse Medica](https://info.onedoc.ch/en/connectors/pulse-medica/) - [R-Z](#) - [RockethealthNew](https://info.onedoc.ch/en/connectors/rockethealth/) - [SOFTplus](https://info.onedoc.ch/en/connectors/softplus/) - [Sokle](https://info.onedoc.ch/en/connectors/sokle/) - [tomedoNew](https://info.onedoc.ch/en/connectors/tomedo/) - [Vitomed](https://info.onedoc.ch/en/connectors/vitomed-vitodata/) - [WinLogie](https://info.onedoc.ch/en/connectors/winlogie/) - [WinMed](https://info.onedoc.ch/en/connectors/winmed/) - [ZaWin](https://info.onedoc.ch/en/connectors/zawin/) - [See all our connectors](https://info.onedoc.ch/en/connectors/) - [Resources](#) - [About OneDoc](#) - [Our Mission](https://info.onedoc.ch/en/our-mission/) - [Media](https://info.onedoc.ch/en/media/) - [Blog](https://info.onedoc.ch/en/blog/) - [For general practitioners](https://info.onedoc.ch/en/blog/doctors/) - [For dentists](https://info.onedoc.ch/en/blog/dentists/) - [For dental hygienists](https://info.onedoc.ch/en/blog/dental-hygienists/) - [For pediatricians](https://info.onedoc.ch/en/blog/pediatricians/) - [For ophtalmologists](https://info.onedoc.ch/en/blog/ophtalmologists/) - [For medical center](https://info.onedoc.ch/en/blog/medical-center/) - [For pharmacy](https://info.onedoc.ch/en/blog/pharmacy/) - [For physiotherapists](https://info.onedoc.ch/en/blog/physiotherapists/) - [For psychologists](https://info.onedoc.ch/en/blog/psychologists/) - [For complementary therapists](https://info.onedoc.ch/en/blog/therapists/) - [Resources](#) - [ROI Calculator](https://info.onedoc.ch/en/profitability-calculator/) - [Feature QuizNew](https://info.onedoc.ch/en/feature-quiz/) - [Online visibility audit](https://info.onedoc.ch/en/online-visibility-audit/) - [Patient Journey Scan](https://info.onedoc.ch/en/patient-journey-scan/) - [EN](https://info.onedoc.ch/en/blog/all-specialties/administrative-medical-practices-solutions/) - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/surcharge-administrative-cabinet-medical-solutions/ "Switch to FR") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/administrative-ueberlastung-arztpraxis-losungen/ "Switch to DE") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/sovraccarico-amministrativo-studio-medico-soluzioni/ "Switch to IT") [Book a free demo](https://info.onedoc.ch/en/discover-onedoc-pro/) [Book an appointment](https://www.onedoc.ch/en/) [OneDoc Pro](https://info.onedoc.ch/en/ "Go to OneDoc Pro.") [Blog](https://info.onedoc.ch/en/blog/ "Go to Blog.") [All specialties](https://info.onedoc.ch/en/blog/all-specialties/ "Go to the All specialties Category archives.") Administrative overload in medical practices: What practical solutions are available? # Administrative overload in medical practices: What practical solutions are available? 15/10/2026 [All specialties](https://info.onedoc.ch/en/blog/all-specialties/)  Constant phone calls, repetitive tasks, and interruptions to manage: administrative work takes up valuable time at your medical practice every day. Yet not every task requires your team’s involvement. In this article, discover which tasks you can simplify, automate, or avoid altogether so you can spend more time with patients. ## Can all administrative tasks really be reduced? No, at least __not under the current circumstances__. Administrative work in a medical practice is not one single category. __Some tasks are essential for patient care, running the practice, or meeting legal and regulatory requirements__. Others are necessary but could be handled more efficiently. Still others take up staff time even though they could be handled automatically or directly by patients. __We can therefore distinguish three categories.__ ### 1. Essential administrative tasks These are tasks that __cannot simply be eliminated or delegated__. They may be required for legal, regulatory, medical, or organizational reasons. __But being essential does not mean they have to be time-consuming__. A mandatory process can sometimes be better structured, involve less duplicate data entry, or be integrated more effectively into your practice’s tools. ### 2. Tasks that can be streamlined __The task is still necessary__, but the way it is carried out can be __simplified__. For example, a request handled first by phone, then on paper, and finally in software can involve several steps for a single action. The goal is not so much to eliminate the task as to __reduce the steps surrounding it__. ### 3. Tasks that can be avoided or automated These include __repetitive tasks that do not always require a team member’s involvement or judgment__: sharing appointment availability, confirming an appointment, sending a reminder, or allowing patients to handle certain steps themselves. This third category is generally where __the quickest improvements can be made__.  #### Reduce repetitive tasks with OneDoc | | | |--------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------| |  [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) |  [SMS reminders](https://info.onedoc.ch/en/hub/sms-reminders/) | |  [Confirmation emails](https://info.onedoc.ch/en/hub/step-by-step-appointment/) |  [Appointment booking invitations](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) | [Book a demo](# "OneDoc Beratung") ## How can you identify what is overloading your medical practice? Before adding a new tool or reorganizing your entire practice, __start by identifying which tasks come up most often__. For a few days, it may help to track the main administrative requests your team handles: - Calls to book appointments - Requests to reschedule or cancel - Questions about availability - Appointment confirmations - Repeated requests for documents or practical information - Reminders sent manually - Time spent reorganizing the schedule after a cancellation The point of this exercise is to distinguish __what actually takes up time from what only feels time-consuming__. A two-minute task may seem insignificant. But repeat it 20 times a day, with an interruption each time, and the impact becomes substantial. __Frequency matters just as much as duration.__ ## How can you reduce appointment-related phone calls? The phone remains essential in many situations. However, __some straightforward requests do not need to be handled by your team__: - Do you have an opening on Tuesday? - I’d like to reschedule my appointment. - What time is my consultation? - I need to cancel. Without an online alternative, these requests become phone calls that interrupt your team’s work. Yet __letting patients manage their own appointments can significantly reduce these interruptions.__ There is still considerable room for improvement in Switzerland: in the 2025 IHP survey, only 23.6% of the primary care physicians surveyed said their practices allowed patients to request appointments online, excluding email. ## Does giving patients more independence really reduce administrative work? Yes, when that independence applies to simple, clearly defined tasks. Appointment booking is the clearest example. With an online booking solution like __OneDoc__, patients can see the time slots offered by the practice and book, reschedule, or cancel an appointment without calling. For the practice, this means __some appointment requests can be handled without interrupting staff with a phone call__. For patients, it means they do not have to wait for the phone line to be free or for the practice to open to complete a simple task. __Giving patients more independence does not replace your front desk team. It keeps that team free for situations where its involvement is actually needed.__ ## Which reminders and communications can be automated? Another way to save time is to __review repetitive communications__. Manually confirming an appointment or individually reminding every patient of the same information may seem like a small task. But as volume increases, these little actions add up. Automated reminders can share certain information without requiring staff involvement every time. __The patient journey becomes more predictable__: patients receive the information they need at the planned time, without having to call the practice to check it. Before automating a message, ask one simple question to avoid using automation in the wrong situation: __Is this message always the same, or does it require human judgment?__ If it is always the same, automation may be appropriate. If judgment is needed, it is better to keep your team involved. ## Where should you start to reduce administrative work? You do not need to overhaul your entire practice at once. Taking things step by step is often more useful: 1. __Observe for a few days.__ Identify repetitive tasks, how often they occur, and the interruptions they cause. 2. __Categorize the tasks.__ Separate essential tasks from those that can be streamlined, automated, or avoided. 3. __Start with a frequent frustration.__ For example, appointment booking calls or manual reminders. 4. __Give patients more independence where possible.__ If a patient can complete a simple task without staff assistance, make it easy for them to do so. 5. __Automate predictable actions.__ Reminders, confirmations, and other standardized communications are good candidates. 6. __Measure again.__ Check whether the change really reduces calls, manual steps, or interruptions. Success is not measured by the number of processes you digitize. __It is measured by the time and attention your team gets back without compromising patient care.__ ## Reduce administrative work to make more time for patients Some tasks will remain necessary because they are part of patient care, professional responsibility, or legal requirements. The goal is to make these processes as efficient as possible and automate whatever can be automated. Spending less time on tasks that can be handled without staff involvement means having more time for patients. ### Why not start by simplifying appointment management? With __OneDoc Pro__, simplify appointment management, give patients more independence, and reduce the calls and interruptions caused by everyday administrative tasks. ### [Book a OneDoc Pro demo](#) ## FAQ ### What does administrative overload mean in a medical practice? Administrative overload occurs when the accumulation of management, coordination, documentation, and communication tasks takes up a significant share of healthcare professionals’ time or attention. It can include essential tasks as well as repetitive or avoidable ones. ### Which administrative tasks are essential in a medical practice? Some tasks related to patient care, professional responsibilities, documentation, or legal and regulatory requirements cannot simply be eliminated or delegated. However, they can often be streamlined to reduce duplicate data entry, manual steps, or unnecessary work. ### Which tasks can be automated in a medical practice? Repetitive, predictable tasks that do not require human decision-making are generally the best candidates. Depending on how the practice operates, these may include appointment confirmations and reminders or certain standardized communications. ### How can a medical practice reduce phone calls? First, identify the most common reasons patients call. If many calls involve checking availability, booking appointments, rescheduling, or canceling, an online option can let patients handle some of these tasks without calling. ### How can you reduce interruptions during consultations? Some interruptions can be reduced by giving patients other ways to complete simple administrative tasks. Online booking, automated reminders, and clear information help prevent every request from turning into a phone call. ### Does online booking replace your front desk team? No. It moves certain simple actions into a self-service process. Your team remains available for requests that need guidance, a decision, or a personal conversation. ### How can OneDoc reduce a medical practice’s administrative workload? OneDoc can handle certain appointment-related processes, including making time slots available online and automatically sending confirmations or reminders. The goal is to reduce manual work and phone calls related to tasks patients can complete on their own. 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[onedoc.ch: online booking platform](https://www.onedoc.ch/en/) - [praemiencheck.onedoc.ch: compare 2027 premiums](https://praemiencheck.onedoc.ch/en/) ##### Languages - [FR](https://info.onedoc.ch/fr/blog/toutes-les-specialites/surcharge-administrative-cabinet-medical-solutions/ "Switch to FR") - [DE](https://info.onedoc.ch/de/blog/alle-fachgebiete/administrative-ueberlastung-arztpraxis-losungen/ "Switch to DE") - [IT](https://info.onedoc.ch/it/blog/tutte-le-specialita/sovraccarico-amministrativo-studio-medico-soluzioni/ "Switch to IT") - [EN](https://info.onedoc.ch/en/blog/all-specialties/administrative-medical-practices-solutions/ "Switch to EN") ##### Our Softwares - [OneDoc Hub](https://info.onedoc.ch/en/hub/) - [OneDoc Profile](https://info.onedoc.ch/en/hub/onedoc-profile/) - [Medical agenda](https://info.onedoc.ch/en/hub/medical-agenda/) - [Online appointment booking](https://info.onedoc.ch/en/hub/online-booking/) - [Home consultation](https://info.onedoc.ch/en/hub/home-consultation/) - [Widget](https://info.onedoc.ch/en/hub/widget/) - [Partner healthcare platforms](https://info.onedoc.ch/en/hub/partner-healthcare-platform/) - [Follow-up appointment recall](https://info.onedoc.ch/en/hub/follow-up-appointment-recall/) - [Confirmation email](https://info.onedoc.ch/en/hub/confirmation-email/) - [Book online button on Google](https://info.onedoc.ch/en/hub/book-online-google-button/) - [Step-by-steps appointments](https://info.onedoc.ch/en/hub/step-by-step-appointment/) - [Medical resources management](https://info.onedoc.ch/en/hub/medical-resources-management/) - [Referral](https://info.onedoc.ch/en/hub/referral/) - [Statistics on your activity](https://info.onedoc.ch/en/invoice/statistics/) - [Consultation notes](https://info.onedoc.ch/en/hub/consultation-notes/) - [SMS reminder for booked appointment](https://info.onedoc.ch/en/hub/sms-reminders/) - [OneDoc Invoice](https://info.onedoc.ch/en/invoice/) - [Tarif 590](https://info.onedoc.ch/en/invoice/tarif-590/) - [Physio Tarif](https://info.onedoc.ch/en/invoice/physio-tarif/) - [PsyTarif (581/582)](https://info.onedoc.ch/en/invoice/psytarif/) - [SDH Tarif](https://info.onedoc.ch/en/invoice/tarif-sdh/) - [Tarif 595](https://info.onedoc.ch/en/tarif-595/) - [QR-bill](https://info.onedoc.ch/en/invoice/qr-bills/) - [Payment reminders](https://info.onedoc.ch/en/invoice/payment-reminders/) - [Automatic payment reconciliation](https://info.onedoc.ch/en/invoice/automatic-payment-reconciliation/) - [VAT return](https://info.onedoc.ch/en/invoice/vat-return/) - [Secure invoice transmission to the patient (TG)](https://info.onedoc.ch/en/invoice/third-party-guarantor/) - [Invoice transmission to the insurance (TP)](https://info.onedoc.ch/en/invoice/third-party-payment/) - [Year-end closing](https://info.onedoc.ch/en/invoice/year-end-closing/) - [Covercard](https://info.onedoc.ch/en/invoice/covercard/) - [Emma, your virtual phone assistant](https://info.onedoc.ch/en/emma-phone-assistant/) - [OneDoc Inbox](https://info.onedoc.ch/en/inbox/) - [Medication requests](https://info.onedoc.ch/en/inbox/medication-requests/) - 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[Keep your patients within your network](https://info.onedoc.ch/en/needs/keep-patients-network/) - [Easily refer your patients to specialists in your network](https://info.onedoc.ch/en/needs/refer-your-patients/) - [Receive qualified referrals from trusted colleagues](https://info.onedoc.ch/en/needs/receive-qualified-referrals/) - [Limit the number of no-shows](https://info.onedoc.ch/en/needs/reduce-no-shows/) - [Handle more patient requests](https://info.onedoc.ch/en/needs/handle-more-patient-requests/) - [Reduce the number of incoming calls](https://info.onedoc.ch/en/needs/reduce-incoming-calls/) - [Stay connected with your patients](https://info.onedoc.ch/en/needs/stay-connected-with-patients/) - [Automate the follow-up of your existing patients](https://info.onedoc.ch/en/needs/automate-follow-up-existing-patients/) - [Organize your home visits more easily](https://info.onedoc.ch/en/needs/organize-home-visits/) ##### Our solutions by specialty - [General practitioner](https://info.onedoc.ch/en/specialty/general-practitioner/) - 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